Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. Newmark generated revenues in excess of $2.9 billion for the year ended December 31, 2021. Newmark’s company-owned offices, together with its business partners, operate from approximately 160 offices with over 6,200 professionals around the world. To learn more, visit nmrk.com or follow @newmark.

Data Center Operations Manager

SUMMARY

Responsible for the operational management, daily leadership and administration of the data center facility operations and maintenance team with the objectives of safely, efficiently, and effectively operating and maintaining facility systems and equipment.   Types of mission critical equipment include generator, chiller plant, UPS, power distribution within Tier 3 space.

The Data Center Operations Manager will oversee the facility operations organization and must ensure the highest level of professionalism, while meeting the client’s needs with a commitment to achieving the goal of 100% uptime within the critical environment. Responsible for maintaining, protecting and improving the value of the client’s assets, ensuring the facility systems continue to perform their intended function.

Candidate is expected to pioneer the way with unique approaches, solutions, guidance, standards, methods, processes and best practices which will have widespread and long term positive impacts on facility operations.

I. Qualifications

The Data Center Operations Manager will have experience managing staff, developing electrical and mechanical PMs and writing SOPs/ MOPs.  Strong knowledge of mechanical, electrical and OSHA safety is required.  A four-year technical degree in Electrical, Mechanical or Industrial Engineering or equivalent data center industry experience and certification is highly preferred, combined with multi-site facility operations.

Must be competent and knowledgeable to work at the highest technical level in a mission critical and multi-site operation. Must possess strong problem solving and leadership skills to troubleshoot and devise solutions to complex infrastructure issues. Experienced and capable of administering a robust preventative maintenance program for expected performance and uptime. Experienced with facility operations regulatory and environmental compliance requirements. Able to provide expert input and support to new project designs and to operating procedures.

Must have experience in managing and administering capital/operations budgets. Previous project management experience is highly preferred.  The ideal candidate will have excellent verbal and written communication skills along with client interfacing experience.

II. Essential Duties and Responsibilities

• Oversee the continuous operation and maintenance of all building systems including: fire/life safety, mechanical,  electrical (switchgear, power distribution, generators, PDU, UPS, lighting, etc.),  plumbing, building automation systems, , fire life safety equipment and routine maintenance/light construction (painting, doors, locks, etc., utilizing in-house staff and contracting with outside vendors as necessary.
• Responsible for the supervision, development, coaching and leadership of data center maintenance staff. Supervise staff to ensure effective implementation of services in accordance with contractual, performance and quality expectations of the Company and the client.
• Develop, review, and approve Methods of Procedures (MOP’s), Standard Operating Procedures (SOP’s) and Change Control Forms for critical work within the data center.
• Manage departmental staff including selection, scheduling and job assignments; counseling, performance appraisals and recognition; recommending salary, promotional, disciplinary, termination, and other personnel actions.
• Provide training and support aimed at expanding the capabilities of the operations and maintenance staff, including, but not limited to, personal safety, critical awareness, mechanical and electrical systems, and fire/life-safety.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures.
• Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Responsible for providing technical input and support to facility projects and modifications, including construction support, commissioning, and final acceptance, as applicable within the multi-site portfolio.
• Oversee the selection of contracted services, vendor negotiation of service agreements and monitor vendor performance.
• Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and one-lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.
• Plan and manage the budget, allowing for appropriate control and utilization of clients’ resources. Recommend and provide cost/ benefit analysis for repairs and improvements for inclusion in the annual budget.
• Assist in the development of regional Capital and Expense plans which would include planning for infrastructure upgrades, equipment replacements and building modifications for all assigned facilities within the portfolio.
• Responsible for keeping records of buildings rounds and readings, all engineering logs and engineering data sheets.
• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respects to the buildings critical functions and the work they are to perform, including an incident contact response list.

III. Required Skills, Knowledge, Abilities

• 10+ years’ experience in direct line management of and subject matter expertise with facility engineering, operations, and maintenance management and supervision experience in a data center or critical facility environment.
• Strong working technical knowledge and understanding of critical data center systems and raise floor environments, including HVAC, Standby emergency power, uninterruptible power supplies, and associated infrastructure.
• Solid understanding of a variety of state of the art critical systems such as: medium voltage switchgear, diesel generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, fire detection / suppression; building monitoring systems; etc.
• Ability to solve problems and deal with a variety of options in varying situations.
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor, and/or management.
• Proficient in computer applications and software such as MS Office.

IV. Desired Skills, Knowledge, Abilities

• Four year technical degree in Electrical, Mechanical or Industrial Engineering, or equivalent Data Center industry experience and certification preferred.
• Strong understanding, commitment, and proven implementation experience in OSHA safety programs and processes.
• Requires knowledge of financial terms and principles. Ability to forecast and prepare budgets and conduct complex financial/business analysis including the preparation of complex reports.
• Ability to effectively respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor, and/or management.
• Excellent interpersonal and communication skills; ability to communicate well in both oral and written reports.
• Prior experience in development of critical environment programs and procedures